Client Services

Care & Lifetime Restoration

Bark-tanned hide is a living material. Looked after simply, it deepens rather than degrades.

Everyday care

Keep the piece out of prolonged direct sun and away from radiators. Store it loosely stuffed, in its dust bag, with air around it.

Wipe dust with a dry, soft cloth. If the piece is caught in rain, let it dry naturally at room temperature — never with heat.

Condition lightly once or twice a year with a neutral, wax-free leather balm. Do not use silicone, solvent or household cleaners on bark-tanned leather.

Hardware

All fittings are solid brass with a 24-carat gold-plated finish. Buff gently with a dry cloth only; polishes and abrasives will cut through plating.

Restoration

We restore any piece we have made, for as long as we are able to. Restoration covers re-stitching, edge refinishing, re-conditioning, hardware replacement and lining repair.

Restoration is a chargeable service and is quoted in writing before any work begins. Return shipping to the atelier is arranged by us; we will confirm who bears which cost when we quote.

Book a restoration

Write to clientservices@houseofmbali.com with your piece serial and photographs of the areas concerned.

Client Services replies within two working days. clientservices@houseofmbali.com