Returns & Cancellations

You may cancel in full, with a complete refund, at any time before cutting begins on your hide. We confirm the cutting date to you in advance, so this window is always known.

Once cutting has begun, the hide is committed to your piece and the order can no longer be cancelled.

Unpersonalised pieces may be returned within 14 days of delivery, unused and in their original condition and packaging, for a refund of the purchase price. Return shipping and any import charges incurred are the client's responsibility.

Personalised pieces — monogrammed, bespoke-toned or commissioned — cannot be returned or exchanged, except where the piece is faulty or not as described.

If a piece is faulty, tell us and we will collect it at our cost, repair or remake it, or refund it in full. This is in addition to your statutory rights, which nothing here limits.

Natural variation in grain, scarring and tone is a characteristic of wild hide, not a fault. We describe the hide honestly before you order and will send photographs of the actual skin on request.

Write to clientservices@houseofmbali.com with your piece serial. We will issue return instructions; please do not send a piece back before you have them.